Frequently Asked Questions
Welcome to the FAQ section of Abilities Development Day Centre. Below, you’ll find answers to some of the most common questions about our services, programmes, and how we support young adults with disabilities.
General Questions
Q: What is Abilities Development Day Centre?
Abilities Development Day Centre is a nurturing space designed to empower young people and young adults with moderate, severe, and profound learning disabilities, as well as those with complex needs. We focus on helping individuals discover and develop their unique abilities while fostering independence and social inclusion.
Q: Where are you located?
Our centre is located at:
340 Preston Road, Wembley, HA3 0QH, making it easily accessible for families across London.
Q: What age group do you cater to?
We primarily serve young adults aged 18 and above.
Q: Do you have any accreditations or certifications?
Yes, Abilities Development Day Centre is proudly accredited by the Care Quality Commission (CQC), the UK’s regulatory authority dedicated to ensuring the highest standards of care and support for individuals with disabilities. This accreditation reflects our commitment to delivering exceptional, person-centred services.
Q: Do you offer trial sessions?
Yes, we provide trial sessions for prospective participants to experience our services before committing to enrolment.
Q: Can I visit the centre before enrolling?
Absolutely. We encourage families to schedule a tour to see our facilities and meet our staff.
Programmes and Services
Q: What types of programmes do you offer?
We offer a variety of tailored programmes designed to empower young adults with disabilities, helping them thrive in their personal and professional lives. Our activities include:
• Life Skills Development: Learn essential skills such as cooking, budgeting, personal hygiene, and other practical abilities to promote independence.
• Education Support: Receive assistance with literacy, numeracy, and functional skills to build confidence and capability.
• Vocational Training: Engage in meaningful, ability-appropriate activities that foster confidence and essential skills for supported employment tailored to meet the unique needs of individuals with severe disabilities.
• Entrepreneurship and Business Enterprise: Discover opportunities to develop creative and practical skills in a supportive environment. Activities are tailored to individual abilities, focusing on small-scale projects like crafting, basic product creation, and learning about simple marketing and sales concepts. These activities aim to build confidence, foster independence, and inspire a sense of achievement.
• Therapeutic Activities: Benefit from sensory integration, occupational therapy, and speech therapy to enhance physical and emotional well-being.
• Recreational Activities: Engage in art, music, sports, and social outings that encourage creativity, fun, and community connection.
Q: Are your programmes tailored to individual needs?
Yes, all our programmes are personalised based on the individual’s abilities, interests, and goals.
Q: Do you provide one-on-one support?
Yes, we offer one-on-one support for individuals who require personalised attention. Our staff is trained to adapt to the unique needs of each participant.
Q: How do you ensure the safety of participants?
Safety is our top priority. We have:
• Fully trained staff certified in first aid and safeguarding.
• Secure facilities with accessible layouts.
• Individualised care plans to address specific needs and risks.
Q: What is the ratio of staff to participants?
We maintain a low staff-to-participant ratio to ensure each young adult receives the attention and support they need.
Q: Can you accommodate participants with non-verbal communication needs?
Yes, our staff is trained in alternative communication methods such as Makaton, PECS, and assistive technology.
Q: Do you offer evening or weekend programmes?
Currently, we operate during weekdays. However, we are exploring options for evening and weekend programmes based on demand.
Admissions and Enrolment
Q: How can I enrol my young adult?
Enrolment is a collaborative process involving both families and Social Services. Please follow these steps:
- Contact Social Services: Speak with your allocated social worker to discuss your young adult’s needs and request a referral to our centre.
- Get in Touch with Us: Once referred, contact us by phone or email to arrange a consultation.
- Initial Assessment and Tour: Visit our centre for an assessment and guided tour, where we’ll discuss how we can support your young adult.
- Complete the Application: With input from Social Services, fill out the enrolment form and submit the necessary documents.
- Develop a Personalised Care Plan: Collaborate with our team and Social Services to create a tailored care plan that meets your young adult’s specific needs.
Q: What documents are required for enrolment?
You’ll need to provide the following:
- A completed application form
- Medical records or reports detailing any disabilities or complex needs
- Emergency contact information
- Any relevant care plans or assessments from Social Services (if applicable)
Q: Are there specific criteria for enrolment?
We support individuals with moderate, severe, or profound learning disabilities, as well as those with complex needs. Each application is reviewed on a case-by-case basis, in collaboration with Social Services, to ensure we can provide the appropriate level of care and support.
Q: Can I enrol mid-year?
Yes, we accept applications throughout the year, subject to availability, and with input from Social Services to ensure the process is smooth and well-supported.
Q: Is there a waiting list?
There may be a waiting list depending on current demand. Please contact us for the most up-to-date information on availability, and Social Services can assist with any questions or concerns.
Q: Can you accommodate individuals with challenging behaviours?
Yes, our team is highly experienced in supporting individuals with challenging behaviours. In partnership with Social Services, we develop personalised care plans and create a nurturing environment to meet each individual’s unique needs.
Q: How much do your services cost?
The cost of our services is determined by the level of support required and the programme selected. As the payment is arranged through Social Services and government funding, please contact us for a detailed breakdown, and we will work with you and Social Services to ensure the most appropriate options are chosen for your needs.
Q: Do you accept government funding or grants?
Yes, we accept funding from:
- Local authority direct payments
- Other relevant government funding schemes, as arranged through Social Services
Q: Are there any hidden costs?
No, we provide a clear and transparent breakdown of all fees upfront. Any additional services, such as transportation or special outings, will be clearly communicated. As payment is managed through Social Services and government funding, they will also work with you to ensure all funding and services are fully accounted for.
Daily Operations
Q: What are your hours of operation?
We operate Monday to Friday, from 9:30 AM to 5.30 PM.
Q: Do you provide transportation?
Yes, we offer transportation services to and from the centre within a specific radius. Please inquire about availability and costs.
Q: What happens on holidays?
The centre is closed on public holidays. We communicate our holiday schedule well in advance.
Q: Can family members visit during the day?
Yes, we welcome visits from family members. Please arrange visits in advance to minimise disruptions to scheduled activities.
Q: How do you handle emergencies?
Our staff are trained to respond to emergencies and follows a robust protocol, including immediate notification of families and collaboration with emergency services when necessary.
Care and Support
Q: What qualifications do your staff have?
Our team includes highly trained professionals with certifications in:
• Health and social care.
• First aid and CPR.
• Safeguarding and disability support.
• Risk Assessment.
Q: Do you provide medical care?
While we are not a medical facility, our staff is trained to administer medication and provide basic medical support. For complex medical needs, we collaborate with healthcare professionals.
Q: Do you provide behavioural support?
Yes, we have staff trained in positive behaviour management techniques to support participants with behavioural challenges.
Q: How do you handle allergies or dietary restrictions?
We work with families to develop meal plans that accommodate allergies, dietary restrictions, and preferences.
Activities and Inclusion
Q: What kinds of activities do participants engage in?
Our activities are diverse and include:
• Sensory play and therapy.
• Arts and crafts projects.
• Music and dance sessions.
• Group outings to museums, parks, and other attractions.
• Community engagement opportunities.
• Business Enterprise/Entrepreneurship
Q: Do you encourage socialisation?
Yes, promoting social connections is a core part of our mission. We foster a sense of community through group activities and encourage participants to form friendships.
Q: Do you provide cultural or religious accommodations?
Yes, we respect and accommodate cultural and religious practices, including dietary restrictions.
Q: Are there opportunities for participants to showcase their work?
Yes, we host events such as art exhibitions, musical performances, and family days where participants can share their accomplishments.
Q: How do you select community engagement activities?
We choose activities based on participant interests, accessibility, and opportunities for skill development and inclusion.
Feedback and Concerns
Q: How can I provide feedback or raise a concern?
We value your input. You can:
• Speak directly with our team during your visits.
• Fill out a feedback form available at the reception.
• Contact us via phone or email to discuss your concerns.
Q: What happens if I have a complaint?
We take complaints seriously and strive to resolve issues promptly. Please contact our management team, and we will investigate and address your concerns.
Q: Can I suggest new activities or programmes?
We welcome suggestions and encourage families to share ideas for enhancing our services.
Still Have Questions?
If you didn’t find the answer you’re looking for, feel free to contact us directly. Our team is here to assist you every step of the way.
📍 Abilities Development Day Centre
340 Preston Road, Wembley, HA3 0QH
📞 Phone: 0203 411 2330
📧 Email: admin@abilitiesdevelopment.com
🌐 Website: www.abilitiesdevelopment.com
Abilities Development Day Centre – Realising abilities beyond disabilities.